Frequently Asked Questions

Air plants are easy-care plants. But, since they aren’t cared for like a plant that lives in soil, below are answers to many of the questions you may have.

Contact us at or 1-540-628-4186. We’ll get a replacement out right away. Air Plants are extremely resilient and ship well, but on rare occasions the carriers test their limits while in transit. “We can’t grow if you’re not happy.” We mean that, and stand behind every plant we send.
The moss in your terrarium is preserved and dyed Reindeer Moss. It is not alive and does not require any care.
Theoretically your Air Plant will just go dormant while in the box and could make it a few weeks without light or water, but this can open the door to other issues like rot. If you are giving an Air Plant as a gift we recommend opening the box as soon as you get it, remove the plants, mist or soak, and put the plants back in the box. Just leave the lid open until you are ready to give the gift so they can get light and air flow.
No. Tillandsia get their common name, Air Plants, because they do not grow in soil. They still need water and sunlight to survive.
You should never plant your Tillandsia in soil. It will kill them.
No, this is normal. What you are seeing is the Trichomes opening. Trichomes act as little mouths for the Air Plant that collect water and nutrients. When the plant has enough water it will turn bright green and the Trichomes will close. The process begins again as the plant dries.
Absolutely. In the wild, Air Plants can go weeks without rain. They evolved as “tank plants” which means they can hold onto water they collect for extended periods. Just give them a good long soak right before you leave and right when you get back and they’ll be just fine.
The most common problem we see is not letting the plant dry completely between watering. This will cause rot. We also see the other extreme where the plant is not watered enough. Using water with a high salt content is not good for your Air Plant long term (some well water or artificially softened water is high in sodium).
Tap water will hydrate your plant, but it won’t feed it. Your plant can live on it, but won’t thrive. Using an Air Plant fertilizer will fill in some of the nutrients tap water is missing. If at all possible, get creative once in a while and find some “dirty water,” with high organic matter content.
Either you have a spider or the plant has gone to seed. It will look a lot like a spider web.
Collect clean towels and a bucket of hot water, wash your hand thoroughly and … Just kidding.

Once the Pup grows to about 1/3 the size of the mother plant you can pluck it off and it can survive on its own.